Best Conversation Intelligence Software

Fits a team that wants one place to search calls, emails and meetings for a new message and can buy by quote.

A pricing change in Gong. Gong captures calls, meetings and emails automatically. To find out whether reps use the new wording, an admin with the Manage AI Trackers permission sets up two kinds of tracker. Keyword trackers look for exact words and phrases, such as a new package name or a competitor, and don't use Gong credits. AI trackers look for an idea instead of a phrase. The question-based ones are built by an admin and use credits, while Gong's pre-built AI trackers don't use credits and can't be edited. Results show on the call page, as a filter in call search, in Team Insights, on deals and in Salesforce, and anyone can view them without a special permission.

The catch is metering. When an account runs out of credits, published question-based trackers pause, so a launch tracker can stop in the middle of a quarter. Gong prices per user plus a platform fee by quote, and its pricing page groups customers by team size (1 to 50, 51 to 1,000, 1,001 to 9,999 and 10,000+) without listing prices.

Users like

Ease of use and support

Users dislike

Less tailored to small businesses

Source: G2, 6,470 reviews

Fits a team that already buys ZoomInfo and wants call and meeting capture from the same vendor.

What we could and couldn't confirm. ZoomInfo's Chorus page says Chorus captures and analyzes customer calls, meetings and emails, syncs contacts and communications to the CRM automatically, and measures deal momentum. It also describes team coaching and market intelligence on why deals are won or lost. The page doesn't describe trackers, scorecards or deal boards, and we found no public Chorus help center, so we can't tell you how a team defines a tracker for a new message or who may edit it.

Third-party and marketplace summaries mention AI-based contextual trackers that drive reports and daily email alerts. Treat that as a claim to check in a demo. Chorus came to ZoomInfo through a 2021 acquisition and is sold as part of ZoomInfo's platform, by quote.

Users like

Call review and coaching

Users dislike

Steeper learning curve

Source: G2, 2,988 reviews

Fits a team that wants to read per-seat prices and try the product before talking to sales.

Tracking a new package name in Avoma. Avoma records meetings with a bot on Zoom, Google Meet and Microsoft Teams, and through dialers including Aircall, Dialpad, RingCentral and Zoom Phone. An Avoma Admin then defines Smart Topics, which are categories with a name, a color and a prompt, plus keyword trackers for exact phrases and smart trackers. A smart tracker matches a concept from 5 to 20 example sentences you supply, so the wording can vary. A new tracker can reprocess past meetings for up to 12 months, and the tracker dashboard takes 24 to 48 hours to update. Matches can send alerts to Slack or email, instantly or on a schedule.

Read the plan gate first. Custom keyword trackers, custom smart topic trackers and AI scorecards sit in the Conversation Intelligence add-on, on top of a recorder seat. Avoma's pricing page shows both $24 and $29 for the Organization plan billed annually in different places, so confirm that figure in a quote.

Users like

Automated note-taking and transcription

Users dislike

Recording issues and AI inaccuracy

Source: G2, 1,352 reviews

Fits a team that sells in several languages and wants matching calls pushed to Slack.

A competitor-mention watch in Jiminny. Jiminny records through its own recorder, meeting integrations or integrated dialers and transcribes in 60+ languages besides English. A manager or admin creates Themes, each holding Topics that fire on keywords or phrases, and can limit a Topic to one speaker (rep or customer) and one language. Default triggers already cover competitors, concerns, quantities such as seats, and contract or negotiation terms. For a launch you add the new claim wording and the competitor names as triggers, one by one or through a CSV upload of up to 2,900 line items per file, and Team Insights shows how often each Topic was mentioned over time.

Saved searches in the call library can become Nudges. Jiminny sends the matching calls, with an AI summary or transcript excerpt, to Slack or email in real time or on a daily to monthly schedule. Topics fire on keywords, not on a plain-English description, so wording variants have to be listed.

Users like

Ease of use and call summaries

Users dislike

Clumsy tagging and call issues

Source: G2, 1,037 reviews

Fits a team that wants to describe a topic in words, such as how reps position a new differentiator, and is comfortable with a product that now sits inside a merged company.

Watching how reps pitch a new differentiator in Clari Copilot. Copilot has three kinds of topic. Pre-built topics cover themes such as agenda setting, customer goals and blockers. Admins add keyword topics for exact names. AI Smart Topics are written in natural language, for example "highlighting key differentiators", and can be limited to customer or rep speech and to specific teams. Copilot also proposes Recommended Topics from recent calls, which you can save or dismiss. Topic Dashboards then split trends by CRM attributes such as deal stage, geography and market size, with drill-down to the call moment. Clari's own guide warns that Smart Topics can't handle exclusions or things that did not happen.

The ownership picture changed. Clari and Salesloft announced a merger on August 7, 2025, and Clari's product, pricing and help pages now redirect to salesloft.com. We found no standalone Copilot price, plan list or public explanation of how Copilot sits next to Salesloft Conversation Intelligence.

Fits a Salesforce team that wants recordings, summaries and deal alerts written to the opportunity, plus consent settings next to the recorder.

A topic alert in Salesloft Conversation Intelligence. Meetings on Zoom, Microsoft Teams and Google Meet are recorded by the Salesloft CI Bot or a cloud recorder, and recordings can also be uploaded. Admins create Keyword Topics, which match exact phrases, and Smart Topics, which take a plain-language description with a seven-day preview and need Advanced AI Features turned on. Keyword topics take up to 48 hours to apply and mainly cover calls from the last 30 days, while Smart Topics are also applied to the past 10 calls. A Recommended Topics tab suggests topics from recent transcripts. Managers filter the call library by topic, competitor mention, long monologue or talk-to-listen ratio, and a saved filter can send an alert on each new matching call. Dashboards cover topics, competitors, deals, teams and scorecards.

Salesloft sells two packages, Advanced and Elite, and Conversations is in both. The Conversations trial is no longer offered under the new packaging. The help center calls Salesforce the only fully supported CRM, with recording links, summaries and action items synced to the opportunity.

Users like

Ease of use and call tracking

Users dislike

Missing features and call issues

Source: G2, 9,908 reviews

Fits a team where reps and managers already work in Salesforce records and want call insights on the opportunity.

Tracking a launch with custom insights in Salesforce. Conversation Insights doesn't record calls. You connect a recording provider, such as Sales Dialer, Amazon Connect with Service Cloud Voice, Zoom, Google Meet or Microsoft Teams, and Salesforce analyzes what arrives. In Setup, an admin uses automatic insights such as pricing mentions and defines standard insights for competitors and products. Custom insights are the launch tool: up to 100 of them, each with up to 25 keywords of up to 255 characters, so a team lists the new package name and each way reps say it. Insights then appear on the call record and the opportunity record with jump-to-snippet links, and Call Explorer lets users search conversations in natural language. The dashboards refresh about every eight hours by default.

Keywords are literal, so the admin has to list every variant. Packaging after the Momentum acquisition (completed March 2, 2026; the landing page now says "powered by Momentum") isn't fully clear from the pages we read, so confirm which SKU holds Call Explorer and the generative summaries.

Users like

Highly configurable CRM

Users dislike

Setup and admin effort

Source: G2, 27,577 reviews

Fits a team on HubSpot CRM that wants call transcripts and summaries tied to contacts and deals.

Transcripts first, tracked terms later in HubSpot. Calls made with HubSpot's calling tool, through a HubSpot number or a registered outbound number, are recorded by default. A Professional or Enterprise Sales Hub or Service Hub seat adds transcription and analysis, an AI call summary (purpose, key discussion points, decisions, sentiment and next steps) and automatic association of the call with contacts, companies, deals and tickets. Managers filter the Calls Index by user, team, outcome and duration, and global search finds key terms across recordings.

The launch-message feature is tracked terms. A super admin lists categories of terms under Calling > Call Setup, and the terms feed the custom report builder, call filters, workflows, segments and notifications. That's Enterprise only, and reports backfill only 30 days. Zoom and Teams recordings create meeting records that follow a separate review path.

Users like

Ease of use and connected customer data

Users dislike

Cost and features locked to higher tiers

Source: G2, 14,369 reviews

Fits a phone-heavy team that is open to running calls through Dialpad and wants a prompt in the call when a pricing term or competitor comes up.

Custom Moments for a launch in Dialpad. Dialpad is the phone and meetings platform, so calls are captured natively in its dialer, apps and Dialpad Meetings. The pages we read describe no bot for Zoom or Teams. An admin creates Custom Moments from scratch or from sales and support templates: trigger words and phrases that bookmark a call, feed coaching and trend reports, and can alert a manager in real time. From Sell Advanced, Live Coach cards can show the rep a prompt when a keyword such as pricing or a competitor name comes up.

Dialpad's help center was blocked to us. A search summary of the Custom Moments article says moments work in English, Spanish or French, can be triggered by anyone, the rep only or the customer only, and show up under a Moment filter in Analytics and Conversation History. Recording can be toggled per call or set to automatic, and APIs can pause recording when payment details come up.

Users like

Ease of use and call management

Users dislike

Call and connection issues

Source: G2, 4,216 reviews